Hiro's World :: 面どいセ

Saturday, May 19, 2007

this is RELC's reply....after near 3 days of waiting....they replied just ask i was about to shoot another email....

and reading thru.....it gives off the feeling that RELC isnt really apologetic over this issue....u read last part "we will instruct them to be more professional when dealing with students.....will be reprimanded..."

WHAT??!!?! so u instruct them now, and if they dont follow u then punish? means what? u gotta wait for another similar incident to happen before you take real action? prepostrous! im gonna shoot them back now

Dear Hiroshi Hideaki,
Thank you for your email on the Principles of Sociology paper that was held on Tue 15 May 2007. On behalf of the University of London I would like to apologise for the error on the question paper. I empathise with your frustations and the anxiety you experienced. Please be assured that the university has confirmed that no student will be disadvantaged because of the error in the paper.

We were alerted on the discrepancies in the instructions to candidates and the number of questions listed on the question paper just minutes before the commencement of the examination. On checking the question paper, we noted that "End of Paper" was indicated following question 6. Since we did not receive any erratum to inform us of any errors in the question paper, we requested the invigilator to announce to the students that there were Six questions instead of Eight. This is in accordance with standard procedures where an incident report of any discrepancies in the question paper or queries made by the students during the examination would be made and forwarded to the university after the examination. As it would not be possible to contact the university at that time due to the time difference.

Nevertheless, we do understand that the invigilators should be more sensitive and proactive when dealing with students who are already under tremendous pressure during the examination. We would like to assure you that we take a serious view of your feedback on our invigilators and will instruct them to be more professional when dealing with the students. Those who fail to comply will be reprimanded accordingly. Finally, my apologies again for the unpleasant turn of event experienced by you during the Principles of Sociology paper.
Wishing you all the best in the examinations.

Warmest regards

Ms Jamaliah Mustaffa
Examinations Officer

and now this is my reply to them, because they aint addressing the current issue. only now they mention taking precautionary action for the future....and this contingency shld have been thought of ages ago and NOT only after such an incident happen

Good afternoon,

I am glad to see that you are taking precautionary actions to prepare for other incidents, but all these should have been though of earlier. Also, there should be no excuse about living in different time zones that restrict anyone contacting UOL personnel. One of the SIM-UOL lecturers were around the exam hall, yet no one approached him. A few of my friends advised the invigilators to contact the different lecturers and even offered the contact numbers, yet we were turned down just on the imposed thought of "The paper is right as we recieve no directives."

I have to emphasise that we are paying RELC to conduct the exams, that is to say, being the middleman between SIM and UOL. We could make do without this like anyone other external schools. However, by paying a middleman for the services, is RELC implying that the most they could do when the customer is having problems, is to insist that their product or service is fine without even checking back with the relevant personnel/production unit? All organisations know that if the front line service fails to meet the expectations or solve the problems of a customer, they will say something like, "I am sorry but I will have to check with my superior. When I have the necessary information, I will get back to you asap." This is what the invigilators could do, at the very least, instead of shrugging the concerns of the students aside.

We did not pay for such service and neither is it appropriate when we are paying huge sums of money, where many students are working to maintain their school fees and keep their living. The most important issue now not "starting" to plan and be cautious for the future, but HOW you are going to settle this huge problem, which you have failed to address in the reply.

Like I said, it shouldn't be UOL or SIM issueing out apologies. This is because the first hand experience the student body had is with the invigilators, and that means RELC. So RELC should take up a certain amount of responsibility in this matter and address is now on how you will handle it and what you can do, otherwise, I bvelieve the repurcussions will be huge.

Kindly address the situation at hand, and I will be disappointed if I do not receive a proper reply.

Joseph

I think u all can guess....im FUCKING pissed with this incident

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- 5/19/2007 03:13:00 PM

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